#16 of 135 hotels in Salzburg based on Tripadvisor
Amelia
United Kingdom,
January
2025
6.6/10
My stay at the Sheraton Grand Salzburg had its ups and downs. The location is fantastic, making it easy to explore the city on foot. However, the service could be sluggish, especially when requesting items like a kettle or housekeeping. While the room was spacious and clean, I noticed that some amenities and the minibar could use some improvement.
Rooms
6.0
The room was spacious and clean, providing a comfortable place to unwind. However, some furnishings were a bit outdated and could benefit from a renovation.
Service
6.0
The staff were generally friendly and attentive. However, I experienced delays in service requests multiple times, which took away from the overall experience.
Location
10.0
The hotel's location near Mirabell Gardens and the Old Town was perfect for exploring Salzburg. It was just a short walk to major attractions and shopping areas.
Dining
10.0
Breakfast was a highlight. the buffet offered a wonderful variety of fresh pastries and made-to-order dishes, adding to the overall good dining experience.
Facilities
6.0
The hotel offered various facilities, but I found some aspects, like the gym equipment, not fully functional. On the other hand, there were great options for dining and lounging.
Isaac
United Kingdom,
January
2025
7.0/10
I had a fantastic stay at the Sheraton Grand Salzburg, enjoying the beautiful views from our Sky Suite on the 7th floor and the attentive service throughout my visit. The breakfast buffet was impressive, offering a variety of options to start the day. However, my experience wasn’t without issues; I did encounter some noise from neighboring rooms that affected my overall comfort.
Rooms
8.0
The Sky Suite had stunning views of Salzburg and was spacious and clean, although I did notice some noise from adjacent rooms.
Service
10.0
The staff was excellent, especially Mr. Hermann at check-in, who made me feel special as a Marriott ambassador elite member.
Location
9.0
The hotel is ideally situated next to Mirabell Gardens, making it easy to explore the old town on foot.
Dining
8.0
Breakfast was good with a great selection, though I wish the Club Lounge had been open during my stay.
Facilities
9.0
The hotel offered excellent amenities, including a piano bar that provided a pleasant atmosphere for winding down in the evenings.
Steven
United Kingdom,
January
2025
6.0/10
I had a lovely time at the Sheraton Grand Salzburg. The hotel's location by Mirabell Gardens was perfect for exploring the beautiful city, though I found some aspects of the rooms a bit dated for the price. Most of my experiences were enjoyable, especially the friendly staff and quality dining options, but I did notice some areas for improvement, such as the noise levels between rooms.
Rooms
7.0
The Classic Double Room I stayed in was spacious and clean, but the decor felt a bit dated compared to the newer rooms I've seen. It was comfortable enough for my stay, though.
Service
8.0
The staff were great and very friendly, especially Marlene at the front desk who provided me with helpful local information. However, some interactions felt somewhat lacking in warmth despite their efficiency.
Location
10.0
Situated just behind Mirabell Gardens, the hotel's location was ideal for quick access to the old town and main attractions. I loved being so close to the heart of Salzburg, definitely a highlight of my stay.
Dining
9.0
Breakfast was good with a wide variety of options, including fresh pastries and made-to-order dishes, though I wished for more vegan options. The Italian restaurant onsite was a nice dining experience as well.
Facilities
8.0
The hotel offered good amenities and the Club Lounge had a nice selection of drinks, but it could get a bit crowded. The parking garage was a convenient plus, albeit narrow.
Molly
United Kingdom,
December
2024
7.2/10
My stay at the Sheraton Grand Salzburg was a mixed experience. While I enjoyed the fantastic view from my room and the hotel's prime location near Mirabell Gardens, the service left much to be desired. The cleanliness and comfort of the room were excellent, yet some staff interactions were disappointing.
Rooms
10.0
My room was very clean, spacious, and immaculately furnished with comfortable beds and a lovely view. The bathroom had ample counter space and a TV, which I appreciated.
Service
5.0
The service was inconsistent. I had some pleasant interactions with the staff, especially in the Italian restaurant, but I also encountered abrupt behavior from the wait staff in the morning and a rude front desk experience.
Location
10.0
The hotel’s location is excellent, just a short walk to Old Town and right near the beautiful Mirabell Gardens, making it easy to explore Salzburg.
Dining
5.0
While the breakfast had a good variety, I found it overly expensive, and the dining experience was hampered by cramped conditions and slow service during dinner.
Facilities
7.0
The hotel offered numerous facilities, including an underground parking area and room service, which were beneficial, but I found the public spaces to be a bit limited.
Cliff
United Kingdom,
October
2024
5.8/10
I had a fantastic two-night stay at the Sheraton Grand Salzburg. While the construction next door was a minor annoyance, it didn't detract from my overall experience. The hotel’s exquisite decor, attentive staff, and delicious breakfast buffet made for a nice trip in a beautiful city, just a short walk from Mirabell Gardens and the charming old town.
Rooms
10.0
My room was spacious, beautifully refurbished, and very comfortable. I loved having a safe, lots of closet space, and even robes and slippers at my disposal. The bathroom included a variety of complimentary amenities.
Service
10.0
The service was excellent! The staff, particularly during check-in, was incredibly welcoming and attentive. They really made me feel special throughout my stay.
Location
10.0
The location couldn't be better. It’s right next to Mirabell Palace and Gardens and only a short stroll over the bridge to the old town, making it easy to explore the cultural sites and shops in Salzburg.
Dining
10.0
I really enjoyed the breakfast buffet, which had everything from made-to-order eggs to fresh pastries. The bar's atmosphere was perfect for relaxing in the evenings, especially with live piano music.
Facilities
9.0
The hotel had a lovely bar and restaurant, and the variety of facilities, including room service and concierge assistance, added to my overall satisfaction.
Access exclusive early booking discounts.
Choose your spa escape today!
Check Rates
Rooms
Price calendar
Facilities
Location
Reviews
Compare our rates with top travel sites in 10 seconds